So you are both sitting in silence. She’s sobbing while he’s looks confused and you begin to think, how am I going to fix this? In this case, silence is not the answer. The first step is that you need to talk to her even if it is just a sympathetic ‘awwwww’ while you hold her, just so she knows you’re there for her and you care enough to be there for her. Don ever let her cry alone, if she’s crying to you then help her through it.